PRIVACY POLICY



Comma Solutions Ltd ("Comma", "we", "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and what rights you have over it.



Who we are



Comma Solutions Ltd is a New Zealand registered company. Contact us at hello@askcomma.com or PO Box 188, Arrowtown, New Zealand.





Who this policy covers



This policy covers two types of people who interact with Comma:



Hosts — property owners and managers who create a Comma account and set up the service for their properties.



Guests — visitors who use the Comma chat interface to ask questions about a property. Guests do not need an account to use Comma.





What we collect



From hosts:

  • Name, email address, and phone number

  • Property information you provide to set up your Comma (house guides, rules, local tips, access information)

  • Billing information (processed securely by Stripe — we do not store card details)

  • Usage data such as login activity and feature use



From guests:

  • Messages and questions sent through the Comma chat interface

  • The property the conversation relates to

  • General usage data (timestamps, session information)

  • We do not collect guest names, email addresses, or contact details unless a guest voluntarily provides them in a message





How we use your data



To provide the service: We use host and guest data to operate Comma — answering guest questions, escalating unanswered questions to hosts, and improving response accuracy over time.



To improve Comma for everyone: Guest questions and conversations may be used in an anonymised, aggregated form to identify common patterns, improve AI response quality, and develop product features. This means we may analyse what types of questions guests commonly ask — but this analysis never identifies individual guests or links data back to specific people or properties.



To communicate with hosts: We send product updates, onboarding information, and service notifications via email and WhatsApp. Hosts can opt out of marketing communications at any time.



We do not sell your personal data to third parties — ever.





Who has access to your data



Your data is accessible to the Comma Solutions Ltd team. We use the following third-party services to operate the platform, each governed by their own privacy policy:



  • Supabase — database and authentication

  • OpenAI — AI processing of guest messages

  • Twilio / WhatsApp Business API — message delivery and escalation notifications

  • Stripe — payment processing

  • Railway / Vercel — hosting and infrastructure



We take reasonable steps to ensure these providers handle data securely and in accordance with applicable law.





Guest data and host responsibility



Hosts who use Comma are responsible for ensuring their guests are aware that an AI service may respond to their messages. We recommend hosts mention this in their welcome information or property guide. Comma provides suggested wording on request.





Data retention



Host data is retained for as long as your account is active. If you close your account, we will delete your personal data within 30 days unless we are required by law to retain it.



Guest conversation data is retained to maintain the accuracy of your property's knowledge base. Hosts can request deletion of their property's conversation history at any time by emailing hello@askcomma.com.





Your rights



Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any information that is inaccurate

  • Ask us to delete your personal information



To make any of these requests, email hello@askcomma.com. We will respond within 20 working days.





Cookies and tracking



Our website uses standard analytics tools to understand how visitors use the site. This data is aggregated and does not identify individual users. You can disable cookies in your browser settings at any time.





Changes to this policy



We may update this policy from time to time. We will notify hosts of any significant changes via email at least 14 days before they take effect. The current version is always available at askcomma.com/privacy-policy.



This policy is governed by the New Zealand Privacy Act 2020.



Last updated: May 2026