Privacy policy
Last updated:
PRIVACY POLICY
Last updated: June 2026
Comma Solutions Ltd ("Comma", "we", "us", or "our") is committed to protecting your privacy and handling personal information responsibly. This policy explains what information we collect, how we use it, and your rights in relation to that information.
Who we are
Comma Solutions Ltd is a New Zealand registered company.
Email: hello@askcomma.com
Location: Arrowtown, New Zealand
Who this policy applies to
This policy applies to:
Operators
Accommodation providers, tourism operators, and businesses using Comma to manage guest or visitor questions.
Guests and visitors
People who interact with Comma through a shared link, QR code, website widget, or messaging interface.
Guests and visitors do not need to create an account to use Comma.
What information we collect
Information from operators
We may collect:
Name, email address, and phone number
Business or property information
Content uploaded or connected to Comma, including:
house guides
websites
FAQs
activity information
operational documents
access instructions
staff information
knowledge base content
Usage data such as login activity and feature usage
Billing information processed securely through Stripe (we do not store full card details)
Information from guests and visitors
We may collect:
Questions and messages submitted through Comma
Conversation history
General session information such as timestamps and device/browser data
The business, property, or experience the conversation relates to
We do not require guests to create an account.
Guests should avoid sharing sensitive personal information unless necessary.
How we use information
To provide the service
We use information to:
Answer guest and visitor questions
Deliver access instructions or operational information
Notify operators when human input is needed
Improve the accuracy and usefulness of responses over time
Maintain and improve each operator’s knowledge base
To improve Comma
Comma learns from information provided by operators and from approved answers added to the platform.
We may also analyse conversations in aggregated or anonymised form to:
improve response quality
identify common operational questions
improve platform performance and features
We do not use guest conversations to identify individuals or publicly associate information with a specific business.
To communicate with operators
We may contact operators about:
onboarding and support
product updates
important service notifications
account or billing matters
Operators can opt out of non-essential marketing communications at any time.
AI and automated responses
Comma uses artificial intelligence to generate responses based on the information operators provide.
Responses may occasionally be incomplete or incorrect. Operators remain responsible for reviewing and approving information shared with guests where appropriate.
Comma may notify or involve a human team member when it cannot confidently answer a question.
Sharing information with third parties
We do not sell personal information.
To operate the platform, we use trusted third-party providers including:
Supabase - database and authentication
OpenAI - AI processing
Twilio / WhatsApp Business API - messaging delivery
Stripe - payments
Railway / Vercel - hosting and infrastructure
These providers may process information on our behalf in accordance with their own privacy and security practices.
Access information and secure content
Operators may choose to store private operational information within Comma, including:
gate codes
key locations
wifi passwords
arrival instructions
internal procedures
Comma supports separate public and secure access methods to help operators control what information is shared and with whom.
Operators are responsible for configuring and sharing access links appropriately.
Data retention
Operator data is retained while the account remains active.
If an account is closed, we will delete or anonymise personal information within a reasonable timeframe unless required to retain it by law.
Conversation history may be retained to support ongoing learning and knowledge accuracy for that operator’s account.
Operators may request deletion of their data at any time by contacting hello@askcomma.com.
Your rights
Under the New Zealand Privacy Act 2020, you may request to:
access personal information we hold about you
correct inaccurate information
request deletion of your personal information where applicable
To make a request, contact hello@askcomma.com.
Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and improve performance.
This information is generally aggregated and does not directly identify individuals.
You can disable cookies through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available at:
askcomma.com/privacy-policy
Contact
If you have questions about this policy or your information, contact:
This policy is governed by the laws of New Zealand, including the Privacy Act 2020.